Have you ever eaten at a restaurant with dirty restrooms? How did that make you feel about the food? Or have you been in a doctor's office with overflowing trash in the exam room? Did that fill you with confidence?
Although the need for cleanliness may seem obvious for restaurants and medical buildings, research reveals that people also care about the cleanliness of most places we visit.
In fact, 92% of participants in an Ipsos study indicated that the cleanliness of a company would influence their choice to return. A similar study suggests an even greater percentage (94%) would be less likely to return to a business in the future if they encoutnered dirty bathrooms.
How does that compare to the impact of bad customer service? A study by Dimensional Research suggests that customers are much more forgiving of bad customer service, with “only” 55% leaving for a competitor after an unpleasant customer service expereince!
Of course they are different studies and can’t be directly compared, so the best advice is to have both clean restrooms and good customer service!
Covid-19 has raised awareness about the need for cleanliness in all settings. However, cleaning is about more than just health and safety. Respect for your staff and customers is essential in a competitive environment.
The appearance and cleanliness of your business or workspace frequently influences initial impressions of your firm and its professionalism. A clean atmosphere communicates that you care about the health, comfort, and well being of your employees, customers, and other visitors. It also demonstrates your company's attention to detail.
Better Business Cleaning can meet all of your cleaning needs, from janitorial services to floor and window cleaning. Some businesses believe that having our cleaners on-site and visible to clients during business hours provides a good impression. Others prefer that cleaning services be conducted during non-business hours. Whatever your preference, our experienced cleaners will work within your schedule.
Better Business Cleaning has been in business for over 26 years, and specializes in cleaning much more than just offices. We work with clients in medical facilities, schools, warehouses, industrial facilities, manufacturing plants, retail showrooms, banks, financial institutions, government buildings, and many other categories.
We are conveniently located in Frederick, Colorado and our service area stretches from Denver to Fort Collins and everywhere inbetween including (but certainly not limited to) Longmont, Boulder, Erie, Louisville, Superior, and Westminister.
To learn more about the cleaning services Better Business Cleaning provides, please contact us to request a free custom quote for all your cleaning and disinfecting needs.